Right of Withdrawal
(A consumer is any natural person who enters into a transaction for purposes which can be mainly attributed to either their commercial or independent professional activity.)
You have the right to withdraw within fourteen days without giving a reason this contract.
The withdrawal period shall be fourteen days from the date,
- To buy, or a representative of your third party other than the carrier and the goods have taken possession of or has, if you have ordered one or more products in a single order and they will be delivered uniformly or be;
- where you, or a representative of your third party, other than the carrier and the final goods have taken possession of or has, if you have ordered more goods under a single order and these are supplied separately;
- where you, or a representative of your third party, other than the carrier and the last installment or the last piece have taken possession of or has, if you ordered a product which is delivered in multiple lots or pieces;
To meet the withdrawal deadline, it is sufficient that you send your communication concerning the right of withdrawal before the withdrawal period.
Effects of cancellation
If you withdraw from this contract, we have put all the payments that we have received from you, including delivery costs (except for the additional costs arising from the fact that you have chosen a different method of delivery than we offer, cheapest Standard have) immediately and repay at the latest within fourteen days from the date on which the notification was received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case you will be charged fees because of this repayment.
We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.
You have to return the goods immediately and in any event not later than fourteen days from the date on which they notify us of any cancellation of this contract to us or to pass. The deadline is met if you send the goods before the period of fourteen days.
They bear the direct cost of returning the goods.
You only need to pay for any diminished value of the goods, where the value loss is due to a necessary to ascertain the nature, characteristics and functioning of the goods handling.
Exclusion and Erlöschensgründe
The right does not apply to contracts
- The supply of goods which are not prefabricated and for their production of an individual choice or decision by the consumer shall prevail or which are clearly tailored to the personal needs of the consumer;
- The supply of goods that can spoil quickly or whose expiration date has passed quickly;
- The supply of alcoholic beverages, the price has been agreed in the contract that can be delivered the earliest 30 days after conclusion of the contract, however, and their current value of fluctuations in the market depends, on which the entrepreneur has no influence;
- The supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in contracts
- If their seal was removed after delivery for supply of sealed goods which are not suitable for reasons of health or hygiene to return;
- The supply of goods if they were mixed after delivery because of its nature inseparably with other goods;
- For the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.
Example withdrawal form
(If you want to withdraw from the contract, please fill out this form and send it back.)
- Hereby revoke (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following goods (*) /
the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name / consumer (s)
- Address of the / consumer (s)
- Signature of / consumer (s) (only for message on paper)
(*) Delete where inapplicable.